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Mice Net : August 2008
lost property From deaths to drug labs in rooms, to finding a plastic bag of money under a bed after a guest checked out… When you’re in the hotel business anything goes, as one hotelier told mice.net magazine. The latest was enough to leave our industry insider and staffers falling over in stitches when a distraught female guest called the hotel’s lost property saying she had left her… er… device… in her room and was wondering if the hotel could express post it to her saying she “needs it urgently”. The woman was, and no doubt still is, a regular corporate guest of the hotel, and a happy one after the return of her, um, apparatus. dear, dear diary… From SMA Productions’ Michael Falzon comes this gem… We were recently engaged to provide the entertainment for a high profile individual at the opening of a brand spankers six-star Aussie resort. Of the cast of three, one was flying in from North America arriving that very morning and another from interstate, having performed at a functuion the night before... seemingly simple logistics? Well as it happened, no. As the gig fell in the middle of a very busy period, somehow a date was mixed up in someone’s schedule. When the cast members rocked up to the airport, one was missing! Straight on the phone and “Oh, was that today?” We had to charter a private plane to get the talent to the island. The show must go on, albeit sometimes with a vastly reduced margin. aWol speaker From one of our readers… We were organising a [New Zealand] roadshow with an international speaker, a highly respected SF-based education expert. Everything was going beautifully for each of the legs – venues were fabulous, delegates were easy, and the client was delighted…until the day the Auckland leg arrived. Everyone was ready and assembled at one venue… but the run sheet sent the speaker to another one, on the other side of town! We quickly moved to Plan B - more coffee and a quick swap-around of the program. When the keynote got there she was amazing, and it all worked out okay in the end. We have gone on to work with this same client with the relationship intact because we took a cool-headed, proactive approach at the time and improved our processes following that incident. Phew! mice.net 73